Customer Service


We operate a free ‘click and collect’ service from our store in Low Prudhoe or can deliver anywhere in the UK. Delivery is £5.00 or free on orders over £50. Where ‘Signed for’ services are purchased, these are fulfilled by Royal Mail, ‘First Class Signed for’ which may take up to 3 days. Please wait 72 hours to contact us if you are concerned about your parcel. Orders placed after 10:00 am are dispatched the next day. If your parcel is urgent please ring the store and as if we can send this express delivery. 

Unwanted Goods

All items can be returned for an exchange or a full refund within 28 days from date of purchase. Please include a completed copy of the Returns Form received in your original order. Returns are made at your own expense and we recommend using a tracked postage method.

All returns and exchanges must be received in new condition, without sign of wear and in their original box with all tags and attachments that originally came with your purchase. Please do not tape or deface the product’s packaging. If the product’s packaging is not intact or damaged we will not be able to re-sell the product as new so a full refund will not be given and the item will be returned to you. We cannot exchange or refund the purchase of food drinks and other products for everyday consumption.

Please allow 2-5 working days for your refund / exchange to be processed. We will return all monies by the same method of payment originally used. We will credit the card we have on file for you this may take up to 10 working days to appear as cleared funds. If the original payment was via PayPal we will credit the PayPal account that the order was placed with.

In the case of an exchange, we will post your new item back out to you by the delivery service selected on our returns form.

Faulty Goods

To return a faulty item

Faulty items may be returned within 60 days of purchase, after this period you must contact the manufacturer directly.

Please follow the returns process above.  We will return all monies by the same method of payment originally used once it has been confirmed by the manufacturer that they are faulty. We will also refund your postage should the item be faulty.  We’ll send an email as confirmation when we have completed the procedure.

This does not affect or replace your statutory rights. 

Payment Information

We offer secure payment through debit/credit card and PayPal. Please note we can not accept American Express.